EMM: Technician Workbench View - Checked Values Not Cleared When Using Clear Button (Doc ID 2246975.1)

Last updated on MARCH 22, 2017

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Functionality

ACTUAL BEHAVIOR
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Technician Workbench View - Checked values not cleared when using "Clear" button

Maintenance Management Technician Workbench - View for Search: Check marks on values in the “Shop”, “Type”, “Status” and “Priority” sections are not removed when clicking the “Clear” button




EXPECTED BEHAVIOR
-----------------------
Search page should work correctly

STEPS
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The issue can be reproduced at will with the following steps:
Steps to recreate issue
1. Opened the Maintenance Management Technician Workbench
2. Selected a saved view and clicked on the "Search" button
3. Clicked on the "View" button - view includes search criteria with check marked values for shop, type, status and priority
4. Clicked on the "Clear" button - all search criteria values are removed except for check marks on values for Shop, Type, Status or Priority

Expected result
All values and check marks on values (except for Business Unit if it is saved in user preferences) should be removed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot  have correct search results

Cause

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