E-PIA: Unable To Personalize Field Sizes While Using Internet Explorer (IE) Browser (Doc ID 2247773.1)

Last updated on MARCH 27, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, PIA Core Technology

ACTUAL BEHAVIOR
---------------
Using Internet Explorer the Customer is unable to personalize field size using Tools 8.55, this issue is specific to the IE Browser as resizing of the fields is functional while using the Chrome Browser.  


EXPECTED BEHAVIOR
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To be able to modify the field size in IE as in the case of the Chrome Browser.

STEPS
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The issue can be reproduced at will with the following steps:
1. In Chrome navigate to: Accounts Receivable > Payments > Direct Journal Payments > Create accounting Entries
2. Position the pointer over a border of a field, you will see the "horizontal resize" mouse icon appear.
3. Press the left mouse button and drag the mouse over until you reach the desired length*, then release the mouse button.

*Attempting the same process while using the Internet Explorer Browser will not result in the desired field size change.

 


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This inability to change the field size has a negative impact because the fields are truncated potentially creating inaccurate coding and a need for corrections in the Journals and in Accounting Entries.

Changes

 NA

Cause

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