EDM: Steps to Cancel transaction in Financial Gateway -- Payment Status cannot be changed to Canceled. (10512,4003) (Doc ID 2249105.1)

Last updated on JUNE 19, 2017

Applies to:

PeopleSoft Enterprise FIN Deal Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

Deal was approved by mistake and is in Awaiting Dispatch status in Financial Gateway (FG).  Since the Deal should not get processed for Payment to the Bank, need to cancel the Deal transaction. 

Trying to override the Dispatch Status to Canceled on the Financial Gateway > Administration > Override Payment Status page.

After changing the New Status to 'Canceled' and saving the page, a Message occurs.

MESSAGE
Payment Status cannot be changed to Canceled. (10512,4003)

Payment must be canceled from the subsystem.

What steps need to be taken to cancel the Deal in Financial Gateway?

Solution

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