"Invalid value -- press the prompt button or hyperlink for a list of valid values" Error In Approvals Page When Adding Adhoc Approver From Fluid Page (Doc ID 2249205.1)

Last updated on JUNE 21, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
PeopleSoft Enterprise FIN Payables - Version 9.2 and later
PeopleSoft Enterprise SCM Billing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Issue:-"Invalid value -- press the prompt button or hyperlink for a list of valid values.The value entered in the field does not match one of the allowable values. You can see the allowable values by pressing the Prompt button or hyperlink." error is received when adding an adhoc approver having Mixed case or lower case in the user ID

Steps To Reproduce The Issue:-
1. Turn on the Approvals for Purchasing or any other Approval Process
2. Create a PO or any approval transaction and save it.
3. Open the saved PO or the transaction and Click on View Approvals which takes you to Fluid Approvals page
4. Click on View Approval Chain
5. Click ADD to Insert additional approver or reviewer
6. Select a USER ID which is NOT in ALL UPPER CASE (For eg:CompensationAdmin)
7. Click Insert - You will see the error

Error:-
“Invalid value -- press the prompt button or hyperlink for a list of valid values
The value entered in the field does not match one of the allowable values. You can see the allowable values by pressing the Prompt button or hyperlink.“


Cause

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