Authorization Approves Offer Amount when > Accepted Amount (Doc ID 2249395.1)

Last updated on MARCH 29, 2017

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Symptoms

 On : CS 9 Production

ACTUAL BEHAVIOR
---------------
After making a manual packaging change to a scholarship item type, a situation was observed where the student ended up being authorized and disbursed the offer amount, rather than the accept amount.

EXPECTED BEHAVIOR
-----------------------
Expectation is that authorization and disbursement will always occur only up to the accept amount.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Offer item type
2. Add 2nd item type row for same item type, with offer/accept action, validate and post
3. Authorize and Disburse

WHAT IS WORKING
-----------------------
The issue only occurs when the award change is made by adding a 2nd item type row, with an 'offer/accept' action, where the original row is in an 'offer' status. In other situations, particularly where the award change is made on the same already existing item type row, the issue is not seen.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users could be at risk of giving students more money than they are eligible for, and/or sooner than intended

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms