'Service Operation Unknown' Error Returned for Services Operations SSR_ADD_ENROLLMENT, SSR_DROP_ENROLLMENT and SSR_SWAP_ENROLLMENT

(Doc ID 2250009.1)

Last updated on MARCH 30, 2017

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : Campus Solutions 9, Enrollment Web Services

Services for SSR_ADD_ENROLLMENT and SSR_DROP_ENROLLMENT return Service Operation Unknown Error  

Trying to implement the SSR_ENROLLMENT services for MOBILE deployment but cannot get a successful response from SSR_ADD_ENROLLMENT and SSR_DROP_ENROLLMENT.  


ERROR
-----------------------
"Service Operation Unknown Error (14099,16) IBTREE_WRK.IB_INVOKEOPER.FieldChange  PCPC:5155  Statement:110 " Service Operation Unknown Error.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Navigate to Set up SACR > System Administration > Utilities > Generic Service Tester > Service Tester.
  2. For each of the service operations, create and submit the request, providing the appropriate values.
  3. Error will occur when message is submitted.




BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to roll out Campus Mobile application.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms