On SEVIS Select Alerts to Report - F/M Page, Filtering By Event Type Displays No Results If Results Greater Than 500 (Doc ID 2252472.1)

Last updated on APRIL 06, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-------------------------------
When filtering by Event Type on the Select Alerts to Report - F/M page for an event that triggers the message window, "The selection criteria specified will result in #### Alerts rows to be loaded", clicking OK does not load the alerts.

EXPECTED BEHAVIOR
-----------------------------------
Events are loaded.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Run Process SEVIS Alerts - F/M to generate alerts.
2. Navigate to Select Alerts to Report - F/M page by going to Campus Community > SEVIS > F/M Alerts > Select Alerts to Report - F/M page.
3. Select an Event Type from the dropdown containing lots of events, such as PersonalInfo.
4. Hit Apply.
5. Message loads and click OK. No alerts load.

BUSINESS IMPACT
---------------------------
The issue has the following business impact:

Due to this issue, users cannot view expected search results based on filter.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms