EMM: SERVICE REQUEST SERVICE CENTER BLANK AFTER WO CANCEL 15,30
(Doc ID 2252490.1)
Last updated on JUNE 11, 2018
Applies to:
PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
On : 9.2 version 16, Service Request
The Service Request Service Center value is flushed after you open the Work Order and Press Cancel.
ERROR
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Highlighted fields are required. (15,30)
Enter data into the highlighted fields.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create new SR ( Navigation: Maintenance Management > Service Request Management > Agent Service Request
2. Click create work order button. ( WO id is generated )
3. Enter Note on the Service Request page and save ( Note is saved successfully. It is displayed correctly in Notes History )
4. Click on the Work Order ID link ( WO component is opened )
5. Click cancel button on WO component page ( WO component page closes and the user is redirected to main SR page )
6. Click save
Changes
Cause
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