EMM: SERVICE REQUEST SERVICE CENTER BLANK AFTER WO CANCEL 15,30

(Doc ID 2252490.1)

Last updated on APRIL 06, 2017

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version 16, Service Request

The Service Request Service Center value is flushed after you open the Work Order and Press Cancel.

ERROR
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Highlighted fields are required. (15,30)
Enter data into the highlighted fields.



STEPS
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The issue can be reproduced at will with the following steps:
1. Create new SR ( Navigation: Maintenance Management > Service Request
Management > Agent Service Request
2. Click create work order button. ( WO id is generated )
3. Enter Note on the Service Request page and save ( Note is saved
successfully. It is displayed correctly in Notes History )
4. Click on the Work Order ID link ( WO component is opened )
5. Click cancel button on WO component page ( WO component page closes and
the user is redirected to main SR page )
6. Click save

Cause

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