Cannot update I9 receipt document after resubmission

(Doc ID 2253484.1)

Last updated on JULY 28, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.


After an employee resubmits their I-9 form, list box C is not displaying.  There is not a way for the I9 Administrator to update List C when the EE brings in their replacement document.

The issue can be reproduced with the following steps:
1. Self-Service
2. Personal Information
3. Personal Details
4. I-9 form


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