Error Message is Received if Brackets are Contained within the Line Comment. Error: Please do not delete comment's pre formatted left and right arrow symbols <<,>> . (18036,13083) (Doc ID 2253581.1)

Last updated on APRIL 10, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

An error message appears when trying to key in the symbols <> in a requisition line comment. The message is misleading and says "Please do not delete comment's pre formatted left and right arrow symbols <<,>>. (18036, 13083).

We also noticed that it was introduced in 9.2 via an issue number of 19682580. The code is found in record comments_wrk1.comments_2000.FieldChange.

Our users want to be able to enter the <> at will in comments.


ERROR:   Please do not delete comment's pre formatted left and right arrow symbols <<,>> . (18036,13083)


The issue can be reproduced at will with the following steps:
1. Create an epro requisition
2. Enter the special request line. click Add to Cart, then Checkout.
3. Click the comment bubble at the end of the Line.
4. Enter comment text and add brackets <>. Click OK
5. Message is received: Please do not delete comment's pre formatted left and right arrow symbols <<,>> . (18036,13083)


The issue has the following business impact:
Due to this issue, users are unable to use brackets within the line comment.

Cause

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