E-CRM: Site Name Field In Customer Information Becomes Blank On A Service Order (Doc ID 2254000.1)

Last updated on MARCH 26, 2019

Applies to:

Symptoms

When creating a Service Order for a Site, if the Anonymous Caller checkbox is selected in the Service Order page, the Site Name field becomes blank in Customer Information section of the Service Order tab.

REPLICATION STEPS
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1) Login , then navigate to Field Service > Add Service Order, select BU = AAAAA then click on "Add Service Order" button;

2) Click on Site Name lookup icon and choose the first result ("XXXXXXX - 1"): the Service Order page contains the following information:

Customer field = "XXXXXXX "
"Site Name" field = "XXXXXXX  - 1"
Address = two values, an empty value and an Address value ("1111 YYYY Street San Francisco").

3) Click on "Anonymous Called" checkbox: the Service Order page contains the following information:

Customer field = "Anonymous User"
"Site Name" field = "" => empty
Address = "1111 YYYY Street San Francisco".

4) Click on Service ID lookup icon and choose the first value. Click Save. The Service Order is generated without a Site Name, although the Address is still visible.

Changes

Cause

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