ECM: Review Settlement Shows Status As Approved When Transfer Was Later Denied (Doc ID 2254590.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

PeopleSoft Enterprise FIN Cash Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

A Bank Transfer is Approved and awaiting Dispatch in Financial Gateway.  The Transfer is later denied.  The Dispatch Status shows Cancelled in Financial Gateway but the Review Settlements page shows the status is Approved.

STEPS:
1. Treasury Options Settlement Approvals checked
2. External Bank TRBNK / CHCK > ACH Payment Method > Settle by Financial Gateway
3. VP4 adds Bank Account Transfer BAX000000005
4. Select Settlements
5. Approve Settlements - Submit for Approval
6. VP6 Approve Settlements > Status now Approved
7. VP4 Financial Gateway Dispatch Payments shows BAX000000005 is available for Payment
8. Do not pay - Transfer should not go to the bank
9. Through Approve Settlements click Deny Payments > OK > Status now shows Denied
10. Financial Gateway Dispatch Payments > BAX000000005 > Dispatch Status shows Canceled
11. Review Settlements > Status = Approved
12. Payment Live Cycle shows Payment Denied by operator VP4
13. Navigate back to Approve Settlements and Status is back to Approved
14. Financial Gateway Dispatch Payments > BAX000000005 > Dispatch Status remains Cancelled

BUSINESS IMPACT:
Approval Status incorrect in Review Settlements

Cause

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