CRM 9.2 Error When Clicking The Cancel Button When Adding An Attachment To A Response

(Doc ID 2255199.1)

Last updated on APRIL 14, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When responding to an email from My Worklist, if you select to add an attachment, but click Cancel without actually adding it, then the following error is displayed:
"GetField: Field 'RB_OUT_EML_WRK.GB_ATTACHMENTS' not found in scroll level 0. (2,155) RBC_ATTACH_VW.CMF_ID.RowDelete Name:DeleteAttachmentRow PCPC:1503

Statement:23 Called from:RBC_ATTACH_VW.CMF_ID.RowDelete Statement:32

The specified field was not found in the indicated scroll level. This may occur with various PeopleCode built-in functions that specify a "scroll context" via a series of records and a field name.

Review the PeopleCode that is generating the message and the page definition and correct as appropriate."

Cause

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