Missing Enrollment Data or Terms on Transcript After Upgrade to Tools 8.55 (Doc ID 2255342.1)

Last updated on MAY 01, 2017

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, XML Transcripts

ACTUAL BEHAVIOR
---------------
Random transcripts are found that are missing entire terms. When the transcript request is reprocessed, it will display all of the terms.

The issue occurs randomly and cannot be replicated.


EXPECTED BEHAVIOR
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Expect all terms to display on the transcript.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Records and Enrollment > Transcripts > Request Transcript Report.
2. Run the transcript.
3. Random students will have missing term enrollment information.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot ensure the transcript is correct.

Changes

 Upgrade to tools 8.55 on release 9 or 9.2.

Cause

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