E-PORTAL: Related Content Windows Will Not Minimize If Same Related Content is Used in More Than One Page (Doc ID 2255444.1)

Last updated on APRIL 14, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Related Content windows will not minimize after first interactions

After some interaction, related content windows displayed in the right frame seem to lose state. Windows that have already expanded show only the 'Expand' option when attempting to minimize. All related content pagelets are content references to simple components. No external content or PDFs are involved.

EXPECTED BEHAVIOR
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All related content windows should expand/minimize consistently.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create two different pages with related content on them, and use the same related content service
2. When you come into one page, the expand/minimize will not work after few iterations

Cause

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