E-PORTAL: How to Redirect to Custom Site When User Times Out of the Customi Site (Doc ID 2256366.1)

Last updated on APRIL 18, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Goal

Users are getting this because the session times out and they click on the link to log back in and they get the wrong PORTAL name:
error message: (Others 0; WIN) ICScript] - - - (2) PrdmGet failed with error code 3, portal name Portal

We are running 3 different portals on 3 different weblogic instances. EMPLOYEES , SELFSERVICE, SUPPLIER

when you timeout on EMPLOYEES the link works and it takes you back to the EMPLOYEES portal
https://internal.bh.com/.../EMPLOYEES/....
when you timeout on SELFSERVICE the link DOES NOT works and it takes you back to the EMPLOYEES portal
https://selfservice.bh.com/.../EMPLOYEES/....
when you timeout on SUPPLIERS the link works and it takes you back to the SUPPLIERs portal
https://supplier.bh.com/.../SUPPLIER/....

Where is this setup?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms