E-CLOUD: PeopleSoft Cloud Manager Shifted Create Environment Failure for a Lifted Environment "Provision of the instance<xxx-xxxxx>-1 Failed" (Doc ID 2256827.1)

Last updated on AUGUST 18, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Cloud - Oracle Cloud

PeopleSoft Cloud Manager fails to provision a lifted environment.

ERROR
-----------------------
Provision of the instancels2-lnxft-1 Failed

2017-04-05 17:27:51,547 DEBUG Config Status [Failed]
2017-04-05 17:27:51,547 DEBUG Calculate the Basic Error msg for the instance
2017-04-05 17:27:51,547 DEBUG Extract information from the Object
2017-04-05 17:27:51,547 DEBUG instance details [OrderedDict([('name', 'ls2-lnxft-1'), ('private_ip', u'XXX'), ('public_ip', u'XXX'), ('public_host', u'XXX.compute.oraclecloud.com'), ('instance_status', u'running'), ('config_status', 'Failed'), ('instance_type', 'Full Tier Instance'), ('error', 'The instance provisioning in opc failed')])]
2017-04-05 17:27:51,547 DEBUG Append the instances information to the return params
2017-04-05 17:27:51,548 DEBUG Inside provisioning_status_callback with details: '{"environment_name": "LS2", "event_host": "ls2-lnxft-1", "event_type": "CA_OPC_INST_PROV_FAILURE", "status": "Not Provisioned", "instances": [{"name": "ls2-lnxft-1", "private_ip": "XXXX", "public_ip": "XXXX", "public_host": "XXX.compute.oraclecloud.com", "instance_status": "running", "config_status": "Failed", "instance_type": "Full Tier Instance", "error": "The instance provisioning in opc failed"}]}'
2017-04-05 17:27:51,548 DEBUG Sending provisioning result back with content: {'taskId': u'1491413011064-677673',
'taskResult': {'envDetails': '{"environment_name": "LS2", "event_host": "ls2-lnxft-1", "event_type": "CA_OPC_INST_PROV_FAILURE", "status": "Not Provisioned", "instances": [{"name": "ls2-lnxft-1", "private_ip": "XXXX", "public_ip": "XXXX", "public_host": "XXXX.compute.oraclecloud.com", "instance_status": "running", "config_status": "Failed", "instance_type": "Full Tier Instance", "error": "The instance provisioning in opc failed"}]}',
               'envName': u'LS2',
               'message': None,
               'stackId': u'1491413010991-268476'},
'taskStatus': 'RUNNING',
'taskSubType': u'createPillar',
'taskType': u'OPC'}
2017-04-05 17:27:51,549 DEBUG {"eventType": "TASK_EVENT", "data": {"hostId": 0, "taskSubType": "createPillar", "taskId": "1491413011064-677673", "taskStatus": "RUNNING", "taskResult": {"stackId": "1491413010991-268476", "message": null, "envName": "LS2", "envDetails": "{\"environment_name\": \"LS2\", \"event_host\": \"ls2-lnxft-1\", \"event_type\": \"CA_OPC_INST_PROV_FAILURE\", \"status\": \"Not Provisioned\", \"instances\": [{\"name\": \"ls2-lnxft-1\", \"private_ip\": \"XXXX\", \"public_ip\": \"XXXX\", \"public_host\": \"oc-999-999-999-999.compute.oraclecloud.com\", \"instance_status\": \"running\", \"config_status\": \"Failed\", \"instance_type\": \"Full Tier Instance\", \"error\": \"The instance provisioning in opc failed\"}]}"}, "taskType": "OPC"}}
2017-04-05 17:27:51,550 INFO Starting new HTTP connection (1): XXX.compute.oraclecloud.com
2017-04-05 17:27:51,598 DEBUG "POST /PSIGW/RESTListeningConnector/PSFT_PA/EVENTPROCESS.v1/event HTTP/1.1" 200 20
2017-04-05 17:27:51,600 DEBUG Progressive status update event sent to CM!
2017-04-05 17:27:51,600 DEBUG Leaving get_environment_status
2017-04-05 17:27:51,600 DEBUG Leaving update_instance_status_in_yaml
2017-04-05 17:27:51,600 ERROR Provision of the instancels2-lnxft-1 Failed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Lift an on premise environment into Oracle Public Cloud
2. Create custom Topology
3. Create Template using the custom Topology and the lifted environment
4. Attempt to Create Environment with the new Template 


Changes

 

Cause

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