E-CLOUD: Error When Provisioning Cloud Manager Instance: "Authorization token is invalid", Cloud Manager IP got failed, Configuring Post-Boot Cloud Manager Environment: [FAILED], Cloud Manager provisioning has failed (Doc ID 2257008.1)

Last updated on APRIL 19, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Cloud - Oracle Cloud

When attempting to provision an instance of Cloud Manager ,
the following error occurs.

ERROR
-----------------------
Cloud Manager provisioning has failed. Please check the /opt/oracle/psft/dpk/scripts/psft_cm_bootstrap.log file for details
...
JSON Output: ["message": "Authorization token is invalid"}
...
Cloud Manager IP got failed
...
Configuring Post-Boot Cloud Manager Environment: [FAILED]
...
Cloud Manager provisioning has failed


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Provision the Cloud Manager instance in POC


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms