FA Disbursement: On-line Won't Un-Disburse; Batch Will Un-Disburse, but Amount Remains on Student Account (Doc ID 2257460.1)

Last updated on JANUARY 25, 2024

Applies to:

Symptoms

On : Campus Solutions 9 and later

ACTUAL BEHAVIOR
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When attempting to Undisburse aid on-line for a cancelled item type which had been previously disbursed, clicking the Authorization button works to zero out the authorized amount, but clicking the Disbursement button does nothing. There is no error message, rather nothing happens - the disbursed amount simply remains unchanged.

The issue can also be seen with batch disbursement. In this case, the disbursed amount gets zeroed out on the FA side, and SF group post appears to post the transaction, however a review of the account will show that the amount was not reversed.

EXPECTED BEHAVIOR
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The item type should have should have the disbursement zeroed out on the FA side, and be reversed off the student account.

STEPS
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The issue can be reproduced at will with the following steps:
1. Cancel item types
2. Run authorization and disbursement, on-line or batch
3. If batch disbursement, run group post

WHAT IS WORKING
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The issue does not affect all students, but certain specific students and item types

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot balance the accounts as required for these students, and the students are still showing as being disbursed funds that they should not have.

Cause

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