Employees Are Unable To View Their Previous Payslips When There Is A Change In Pay Entity. (Doc ID 2258249.1)

Last updated on APRIL 24, 2017

Applies to:

PeopleSoft Enterprise HCM Global Payroll Core - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, General

ACTUAL BEHAVIOR
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After the Paygroup's payentity is changed, the older payslips are not visible in self service - Payslips page while the same payslips are visible on country Payslips GBR page.


Employees are unable to view their previous payslips when there is a change in Pay entity of a pay group.
We have changed the pay entity for a pay group effective from 01-Apr-2016 ,the employees who are enrolled in this pay group are unable to view their old payslips through self-service component.

STEPS
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The issue can be reproduced at will with the following steps:
1. Move the payee to a new pay Entity
2. Login to Self service, the older payslips are not visible

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot the old payslips

Cause

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