Blank HTML Notifications Received by Manager when Admin Raises Extended Absence on Behalf of a Payee

(Doc ID 2258259.1)

Last updated on APRIL 24, 2017

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Approval Framework

ACTUAL BEHAVIOR
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When an administrator create an extended absence on behalf of a member the manager does receive a notification however the email doesn't show the name of the member, his user id the dates from, to and the type of absence. HTML email approval is received with all bind variables as blank.



STEPS
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The issue can be reproduced at will with the following steps:
Step 1: Create an approval process for EA with 2 levels of approval.
Step 2: Create an EA as an administrator and submit the request for approval
Request is routed to the first level approver using HTML email approval
HTML email approval is received with all bind variables as blank

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Managers cannot view the details of the leave to approve.

Cause

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