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Attachment On Payment Information Step Not Showing Up In The Supplier Definition Location Tab (Doc ID 2258587.1)

Last updated on OCTOBER 02, 2018

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Supplier Registration/Onboarding

ACTUAL BEHAVIOR
---------------
Attachment on Payment Information Step not showing up in the Supplier Definition Location tab


EXPECTED BEHAVIOR
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Expect attachments to display, regardless of whether the "Save For Later" is done part way through the process.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Supplier registration Step 5 (Payment Info) enter all the data, then click save for later.
2. Resume registration, Step 5 add attachment, complete the registration process
3. Approver approves the registration, the supplier id gets created successfully
4. Main Menu -> Suppliers -> Supplier Information -> Add/Update -> Supplier
5. Location tab, the attachment from Step 5 of the supplier self-registration process is missing.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, this is forcing the supplier operations team now to go in verify each supplier created upon approval, and attach the bank verification document (vital info), if it gets lost in between.

Cause

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In this Document
Symptoms
Cause
Solution
References


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