ELM 9.2: When Admin Enrolls Learner In A Class, Manager Gets The Manager And The Learner Emails

(Doc ID 2258899.1)

Last updated on APRIL 12, 2018

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When Admin enrolls learner in a class, the manager gets the manager and the learner emails. The manager receives email - Approval requested for enrollment. The manager also receives the Pending Approval Enrollment with a Dear learner's name. Using the approval type - internal-mgr External- Special or ACTIVITY ENROLLMENT.


EXPECTED BEHAVIOR
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Manager should only receive the manager email for approval.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create class with approval type internal-mgr External- Special
2. Admin enroll learner in the class
3. Login as manager and note receiving two emails, Approval requested email and learner Pending Approval email


Changes

 

Cause

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