ELM 9.2: When Admin Enrolls Learner In A Class, Manager Gets The Manager And The Learner Emails (Doc ID 2258899.1)

Last updated on JULY 26, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : ELM 9.2.15, PeopleTools 8.55.11


ACTUAL BEHAVIOR
---------------
When Admin enrolls learner in a class, the manager gets the manager and the learner emails. The manager receives email - Approval requested for enrollment. The manager also receives the Pending Approval Enrollment with a Dear learner's name. Using the approval type - internal-mgr External- Special or ACTIVITY ENROLLMENT.


EXPECTED BEHAVIOR
-----------------------
Manager should only receive the manager email for approval.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create class with approval type internal-mgr External- Special
2. Admin enroll learner in the class
3. Login as manager and note receiving two emails, Approval requested email and learner Pending Approval email

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This issues is causing confusion during user testing.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms