Absence Cancellation Email Contains Invalid/Missing Bind Variables (Doc ID 2259122.1)

Last updated on AUGUST 08, 2017

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Absence Management 9.2

Bind variable data are not displayed in cancellation e-mail after applying enhancement from Image 19

PUM image 19 included enhancement maintenance which allows for the cancellation of a self service absence request.

When employee cancels the absence, an e-mail is sent to his manager for approval.

When the manager approves, an e-mail is sent back to the employee, indicating the cancellation has been approved.

The e-mail display actually shows the bind variable masks, such as Bind 1%, Bind 2%, etc instead of the actual data contained in those binds.

No impact to process and link to the actual event on line is proper, but the e-mail appears to be junk.

Cause

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