Approval Monitor Displays Former Name Of The Approver Instead Of Primary Name (Doc ID 2259130.1)

Last updated on MAY 04, 2017

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

AWE Approval Monitor displays incorrect name if Approver has more than one name.

ACTUAL BEHAVIOR
---------------
AWE Approval monitor displays former name of the Approver in Function get_person_name PeopleCode FUNCLIB_NAME.PERSON_NAME FieldFormula.
 
EXPECTED BEHAVIOR
---------------
Approval Monitor should display the Primary name of the Approver.

The issue can be reproduced at will with the following steps:
1.  Navigate:  Enterprise Components>Approvals>Approvals>Monitor
2.  Select Approval for Job Offer by Process ID
3.  Verify the name of Betty Locherty on the page.
4.  Navigate: Workforce Administration > Personal Information > Biographical > Additional Names
5.  Add Name - Save Changes
6.  Return to Approval Monitor - Re-Open Job Offer Process ID in Steps #2
7.  Note that it shows the Newly Added Name Rather than Primary name

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms