ELM 9.x: 'No Matching Values Were Found' Message when New User searches the Catalog (Doc ID 2259477.1)

Last updated on APRIL 26, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

A new user has been created using the Copy User Profiles feature. When attempting to search the Catalog for Catalog Items (Enterprise Learning > Catalog > Maintain Items),
the following error occurs.

ERROR
-----------------------
No matching values were found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Define new user using the Copy User Profiles option
2. Navigate to Enterprise Learning > Catalog > Maintain Items
3. Note displayed message 'No matching values were found'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the new user cannot search the learning catalog.

Cause

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