E-PIA: Peoplesoft Webpage Load Stalls Not Properly Loading All Pagelets and Activity Spinner Does Not Stop (Doc ID 2259968.1)

Last updated on APRIL 28, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

"Peoplesoft webpage load stalls" when loading any PS page after Authenticating. As an example "https://www.Testhub.OracleCustomer.com/psc/cs99test/EMPLOYEE/HRMS/c/NUI_FRAMEWORK.PT_LANDINGPAGE.GBL?" will load 10 of 40 page elements and never finishes loading the rest of the page and the activity spinner does not stop in the browser. The Weblogic access logs will sometimes show extremely long load times for some of the page elements generally appearing 10-15 minutes after the page load started. By pressing F5 (or clicking refresh) the page will proceed to load but will not do so on it's own.

ERROR
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NA

STEPS
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The issue can be reproduced at will with the following steps:
1. Authenticate into PIA

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot properly and fully authenticate into PIA.

Cause

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