E-PIA: Peoplesoft Webpage Load Stalls Not Properly Loading All Pagelets and Activity Spinner Does Not Stop (Doc ID 2259968.1)

Last updated on MAY 10, 2023

Applies to:

Symptoms

"Peoplesoft webpage load stalls" when loading any PS page after Authenticating. As an example "https://www.Testhub.OracleCustomer.com/psc/cs99test/EMPLOYEE/HRMS/c/NUI_FRAMEWORK.PT_LANDINGPAGE.GBL?" will load 10 of 40 page elements and never finishes loading the rest of the page and the activity spinner does not stop in the browser. The Weblogic access logs will sometimes show extremely long load times for some of the page elements generally appearing 10-15 minutes after the page load started. By pressing F5 (or clicking refresh) the page will proceed to load but will not do so on it's own.

ERROR
-----------------------
NA

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Authenticate into PIA

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot properly and fully authenticate into PIA.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.