E-SSL/Portal: Target URL: Received fatal alert: protocol_version

(Doc ID 2260037.1)

Last updated on MAY 04, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On : 8.54 version, Performance

"ERROR GETTING CONTENT" on when navigating to content provider's pagelet from Interaction Hub.
 

ERROR
-----------------------
"ERROR GETTING CONTENT" on Browser.

"Target URL: Received fatal alert: protocol_version" in PIA servlet log.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into PIHUAT1 as a Manager
2. Select the Manager Self Service tile
3. Select Performance Management
4. Select Performance Documents
5. Select Current Documents
6. Select Employee name (hyperlink) from table list
7. Error Getting Content message is thrown with 'Detailed error description' hyperlink
8. Select Detailed Error Description hyperlink and detailed error description is displayed with three messages:
  a. Portal was requested to retrieve this URL...
  b. Portal attempted to access this URL...
  c. Error occurred while accessing target page.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate to content provider through IH.




Cause

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