E-CLOUD : Installation of PeopleSoft Cloud Manager Failed With "Incorrect username or password" error (Doc ID 2260545.1)

Last updated on MAY 02, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Cloud - Oracle Cloud

Install and Configure of Oracle Cloud Manager Failed

ERROR
-----------------------

When attempting to deploy Oracle Cloud Manager on OPC get the following error messages in the  psft-dpk-setup.log file.
ECL_CM:ACM:PSECLEditConfiguration: Plugin to edit configuration file
Configuring plug in : ECL_CM:ACM:PSECLEditConfiguration
STATUS: ERROR
DESCRIPTION:
Cloud manager instance creation failed!
GetMessageText: No default message. (0,0)
GetMessageText: No default message. (0,0)
SEVERITY: CRITICAL
Configuration failed : ECL_CM:ACM:PSECLEditConfiguration

Final line in log file...
[ERROR] Apr 06 18:32:27 psft-setup.sh: Puppet apply of pt_profile::pt_cm_postboot_config failed

In addition following error was observed in the psft_cm_bootstrap.log file

[LOG]  Apr 06 17:30:22 psft_cm_bootstrap.sh: Cloud Manager Bootstrap process started.
[LOG]  Apr 06 17:30:22 psft_cm_bootstrap.sh: Cloud Manager get_user_input started
[LOG]  Apr 06 17:35:03 psft_cm_bootstrap.sh: Cloud Manager get_cloud_manager_ip started
[LOG]  Apr 06 17:35:18 psft_cm_bootstrap.sh: JSON Output: {"message": "Authorization token is invalid"}
[LOG]  Apr 06 17:35:18 psft_cm_bootstrap.sh: ERROR: Gettign Cloud Manager IP got failed.
[LOG]  Apr 06 17:35:18 psft_cm_bootstrap.sh: ERROR: CM IP: CM_COOKIE data: HTTP/1.1 401 Unauthorized
Date: Thu, 06 Apr 2017 17:35:18 GMT
Server: nginx
Content-Type: application/oracle-compute-v3+json
Content-Length: 45
Expires: Thu, 06 Apr 2017 17:35:18 GMT
X-Oracle-Compute-Call-Id: XXX 
Cache-Control: no-cache
Set-Cookie: nimbula=eyJpZGVudGl0eSI6ICIifQ==; Path=/; Max-Age=1
Content-Language: en

{"message": "Incorrect username or password"}
[LOG]  Apr 06 17:35:18 psft_cm_bootstrap.sh: Cloud Manager get_cloud_manager_ip completed



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install the PeopleSoft Cloud Manager in OPC


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot install Peoplesoft Cloud Manager.

Cause

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