E-COB: "The upgrade patch cannot be installed by windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.." (Doc ID 2260769.1)

Last updated on JULY 05, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.56 [Release 8.4]
Information in this document applies to any platform.

Goal

Scenario 1:

Unable to install MicroFocus NetExpress Cobol 5.1 WP 11 , there is error:

The upgrade patch cannot be installed by windows installer service because the program to be upgraded may be missing,or the upgrade patch may update a different version of the program. verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

Scenario 2:

The above mentioned error is also received when attempting to install MicroFocus NetExpress Cobol 5.1 WP 14 on a new machine.

Solution

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