CRM HRHD - Error On My Recent Cases Pagelet (Doc ID 2261102.1)

Last updated on MAY 01, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 Navigate to Employee Self Service > HR Help Desk > HR Service Center On the left side, in Pagelet “My Recent Cases” Click on any link of opened Cases get error:

The Display Template Family is not defined. Please contact the system administrator

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms