CRM HRHD - Error On My Recent Cases Pagelet

(Doc ID 2261102.1)

Last updated on MAY 01, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


 Navigate to Employee Self Service > HR Help Desk > HR Service Center On the left side, in Pagelet “My Recent Cases” Click on any link of opened Cases get error:

The Display Template Family is not defined. Please contact the system administrator


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