CRM 9.2 - Search Using Search Solution Link Causing Error - ESS SOLUTION SEARCH (Doc ID 2261319.1)

Last updated on MAY 02, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


When the user is trying to search a solution using keywords, in HR HelpDesk page, the following message is shown:

Invalid Filter formation (262, 799)

Revisit the filter formation and verify the open and close of each sub composite filter.

Steps:
1. HR HelpDesk page
2. Search Solution
3. Search keywords
4. The above error message is shown.


Cause

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