E-WF / PIA: All Direct Link URLs in Email Notifications Are Truncated in the Application (Dropping Search Parameters and Taking Users to the Appropriate Search Page) - After PT 8.55.14 Upgrade

(Doc ID 2261542.1)

Last updated on AUGUST 29, 2017

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, PT8.55.14,  URL/Site Issues

After applying the PT8.55.14 minor update, ALL direct link URLs in Email notifications generated throughout the application are truncated when used, and the user will go to a Search Page rather than to the specific item that needs to be worked. 

As an example, for HCM 9.2 Candidate Gateway, clicking on a direct link to a specific job posting URL goes instead to the Job Search Page.

This will happens throughout the HCM application, and includes products such as: Recruiting Solutions, Absence Management, Workflow, Candidate Gateway, On-boarding.  The situation also occurs with FSCM Approval emails as well.

 

EXAMPLE

Direct link:


 7)   Copy the URL and open different browser, e.g. IE11, paste the external URL.

Note the URL is truncated. Web Profile is not configured with bypass Login ID, so there is a login Prompt. Login as User/PW. Goes to the Job Search page.
Result: the URL is truncated and goes to the Job Search page.

 

Cause

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