Search On HR Service Center FLUID Homepage Does Not Return Solutions - Solutions Appear on Classic Homepage Without Issue (Doc ID 2261620.1)

Last updated on JUNE 21, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 9.2 and later
Information in this document applies to any platform.

Goal

Customers who apply PUM12 or above in CRM application and previously enabled the HR Service Center page in Fluid Mode, may no longer see solutions.  While searching for solutions from the Fluid homepage using the existing SES Search definition it is not returning any results. At the same time when testing with the classic homepage it is returning solution results.

Customers were using SES Search Definition “CR_CO_SOLUTION”.  How to configure SES to see solutions in FLUID?
 

Solution

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