Cloned Audience Count Incorrect When A Member Has Been Added Manually On The Audience That Is Cloned (Doc ID 2261621.1)

Last updated on MAY 02, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


When an audience with a manually added member is cloned, the count of audience members is not correct on the clone.  The cloned audience is missing the manually added audience member.


Actual behavior
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After generating the audience then the count shows only the number generated by the query, it does not include the manually added member in the cloned audience.


Expected behavior
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Members added manually should be included in the generated cloned audience.


Replication steps
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1. Create an audience using selection criteria.
2. Manually add an additional member. The generated count remains the same but overall count is increased by 1.
3. Clone the audience. Note the count goes to 1.
4. Choose to generate audience and click save.  The count is one less than the actual count on the RESULTS tab.



Cause

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