E-CRM - Utilizing The Keyword Search Results In PeopleCode Error (Doc ID 2261923.1)

Last updated on JULY 06, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Below both issues has same root cause and provided a workaround.


Bug 23155049 - HR SHORTCUT LINKS DO NOT WORK AFTER VIEWING SOLUTION OR FAQ DETAIL PAGE

At HR Service Center, HR shortcut links do not work after viewing Solution
or FAQ detail page

REPLICATION STEPS
=================
1) Open a new browser and maker sure no any tab has opened
2) Log in as VP1/VP1 and Navigate to Main Menu > HR Service Center.
3) Now click on Benefit Summary under HR Shortcuts, it will open new tab
for HRMS page.
4) Close that new tab and go back to HR Service Center page.
5) Now open any of the solution from Top Solutions
6) Now go back to HR Service Center from top menu bar.
7) Now click on the Benefit Summary under HR Shortcuts, it will open the
same solutions that was open in Step 5, instated of opening new TAB and going
to HRMS page.
8) This issue can replicated also FAQ as well.
9) Go back to Main Menu > HR Service Center and click on FAQ
10) Open any FAQ from the list
11) Go back to Main Menu > HR Service Center, and click on Benefit Summary
under HR shortcuts. It will open Search FAQ page , instated of opening new
TAB and going to HRMS page

-------------------------------------
Bug 22837706 - 'SEARCH HERE FOR ANSWERS' PAGELET ERRORS ON METHOD INITIALIZEGLOBALVARIABLES

On PTools 8.55, when searching for any value on HRHD pagelet called "Search
Here For Answers", user immediately gets the following error:

"First operand of . is NULL, so cannot access member SEARCH_TEXT_254.
(180,236) DERIVED_FACETS.FUNCLIB.FieldFormula Name:InitializeGlobalVariables
PCPC:12520 Statement:179
Called from:RC_SS_SRCH_PLT.GBL.DERIVED_FACETS.SEARCH_BTN.FieldChange
Statement:1"

REPLICATION STEPS
=================
1) Log into any CRM 9.2 environment on PT 8.55 with VP1/VP1.
2) Select Personalize "Content" link in top right.
3) Under "HR Helpdesk" select "Search Here For Answers" pagelet and SAVE.
4) On the 'Search Here For Answers' pagelet....enter any text and select ">>"
button.
Error occurs:
"First operand of . is NULL, so cannot access member SEARCH_TEXT_254.
(180,236) DERIVED_FACETS.FUNCLIB.FieldFormula Name:InitializeGlobalVariables
PCPC:12520 Statement:179
Called from:RC_SS_SRCH_PLT.GBL.DERIVED_FACETS.SEARCH_BTN.FieldChange
Statement:1"

 

Cause

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