E-BI/XMLP: BI Publisher Reports Failing, Scheduler Logs Show Error With Java Runtime Environment: EXCEPTION_ACCESS_VIOLATION

(Doc ID 2262005.1)

Last updated on MAY 03, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

All BI Publisher reports on a PSNT environment failing, and when viewing the process scheduler logs they show the following error:

 
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000005bf91c03, pid=6264, tid=2552

When attempting to turn on BI Publisher debugging, no files were being generated.

Cause

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