Count Purchase Order Link On Buyer WorkCenter Not Getting Updated When There Are Multiple Approvers (Doc ID 2262015.1)

Last updated on JUNE 13, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Count Purchase Order link on Buyer WorkCenter not getting updated when there are multiple approvers. 

On the Buyer WorkCenter there is a folder Pending Approvals which has a Purchase Order link with a count, which is reflecting the number of POs pending approval. When there are multiple approvers, the count is not getting updated when a manager approves a PO.

The count is only getting updated when all the managers have approved the PO. But this is wrong. The system should update the count, even though not all the managers have approved the PO. Now managers think that they have to approve something, but the search page doesn't return anything.

STEPS

The issue can be reproduced at will with the following steps:

Setup
1 - Log in as VP1. Enable the PO Workflow for unit US003.
2 - Create approval process setup for Purchase Orders.
3 - User List Setup for Buyer-Software.
4 - User List Setup for Buyer-Hardware.
5 - Open the user profile of MGR2 and add the role Commodity Approver.
6 - Open the user profile of MGR1 and add the role BUYER.

Replication Steps:
1 - Create a PO. The PO Status is Pending Approval.
2 - Log in as MGR2
3 - Open the Buyer WorkCenter. MGR2 is the first manager in the approval chain.
The count of the Purchase Order link has correctly been updated to 1. Click on the PO link.

4 - Approve the PO.
Problem:
The count of the Purchase Order link has not been updated. It should have been updated to 0, as the manager has approved the PO. The count will only get updated after the second manager has approved the PO, as you will see in the steps below.
But this is wrong. The system should update the count, even though not all the managers have approved the PO. Now managers think that they have to approve something, but the search page doesn’t return anything. This leads to confusion.

5 - Log in as MGR1 and open the Buyer WorkCenter. MGR1 is the second manager in the approval chain.
6 - Approve the PO.
7 - Return to the Buyer WorkCenter.
8 - Log in as MGR2 and open the Buyer WorkCenter. MGR2 is the first manager in the approval chain.
Also here the count of the Purchase Order link is not appearing anymore, which is correct, as the PO has been approved. There are no POs anymore pending approval.


Cause

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