Org Chart Viewer - Unable to update Personal Statement

(Doc ID 2262650.1)

Last updated on MAY 05, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Unable to update Personal Statement, when navigating to Main menu-> Company directory.

The issue can be reproduced at will with the following steps:

1. Navigate to Main menu-> Company Directory
2. I then updated the Personal statement.
3. If you change to another user and again attempt an update you get this error message:


ERROR
-----------------------
Data being added conflicts with existing data. (18,2)
When adding a new item to the database, the system found a conflicting item already exists.
This problem can happen if another user has entered similar information at the same time as you. Note the changes you have made, cancel the page, then retry your changes.
If the problem persists, it may be because of an application or other programming error and should be reported to technical support staff.
This error occurs when the keys on the record being inserted match a record that is already in the database. The application must ensure that each inserted record has unique keys.

Cause

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