E-FTP: Symantec Virus Scan causes users to get kicked out of session after attaching files (Doc ID 2262819.1)

Last updated on AUGUST 13, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On : 8.55 version, File Attachments
PT 8.55.14 Also 8.54.31 

When attempting to attach files to Peoplesoft,
the user doing the attachment is kicked out of the system.

The customer confirmed that when virus scan is disable there are no issues attaching files. When virus scan enabled customers can not attach files to Peoplesoft.

ERROR
-----------------------
Page expired and also in logs

Virus scan log

Apr 14, 2017 8:58:13 AM psft.pt8.virusscan.ICAPClient connectAndCheckOptions
SEVERE: Unable to connect
java.net.ConnectException: Connection timed out: connect

 



in Log web server :
#### <[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <>
#### <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <[ServletContext@515956863[app:peoplesoft module:/ path:null spec-version:3.0]] Servlet failed with an IOException.
java.io.IOException: An existing connection was forcibly closed by the remote host
at sun.nio.ch.SocketDispatcher.write0(Native Method)
at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)
at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
at sun.nio.ch.IOUtil.write(IOUtil.java:65)
at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:492)
at weblogic.socket.NIOSocketMuxer$NIOOutputStream.writeInternal(NIOSocketMuxer.java:1112)
at weblogic.socket.NIOSocketMuxer$NIOOutputStream.write(NIOSocketMuxer.java:1031)
at weblogic.utils.io.ChunkedOutputStream.writeTo(ChunkedOutputStream.java:284)
at weblogic.servlet.internal.ServletOutputStreamImpl.writeHeader(ServletOutputStreamImpl.java:183)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Navigation: PeopleTools > Utilities > Debug > PeopleTools Test Utilities
Enter URL.RC_ATTACHMENTS (any other valid URL ID)
Attach a file. User is kicked out of the system

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot attach files to PeopleSoft.

Cause

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