Escalation Calendar Functionality Issue For Adhoc Paths (Doc ID 2264182.1)

Last updated on MAY 10, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Issue 1:-
Escalation Calendar functionality for Adhoc Approval Path:-
When Requisition is submitted first and then Adhoc Path is added and Apply Approval Changes button is clicked.
In this case the Escalation Table(EOAW_USER_ESCAL) is not populated and hence the Escalation is not happening.This is an Issue as the same thing works when first Preview Approvals is done, Adhoc Approval Path is added and then Requisition is Submitted.

Steps:-

1.Set up the Approval Process Setup to include the Escalation Calendar ID and populate the Timeout options at Global Level i.e at Definition.
2.Create a Requisition.Click on Save and Submit button.
3.Now click on Start New Path link..
4.Add an Adhoc Approver.Click on Insert.
5.Adhoc Path is added.Now click on "Apply Approval Changes" button

Note that the EOAW_USER_ESCAL table which is used for Escalations based on Calendars is not populated for the Adhoc Path

 

Issue 2:-

When the Timeout options are not specified at the Global Level i.e at Definition, then for the Adhoc Paths,the escalation table(EOAW_USER_ESCAL) is not populated which seems to be logical as there is no Timeout options at Global Level.

But there is a business scenario where there are two paths, Timeout options are given at Path 1 and for Path 2,no escalation is required for Path 2 hence timeout options are not given.Also at the Definition level the Timeout options are not given.In this case when an Adhoc Path is added, then the Escalation Table is not populated.

If we populate the Timeout Options at Global level, adhoc Path will be considered for Escalation but then the escalation will happen for Path2 as well which the User do not need. Hence at the Global definition level, the Customer does not want to set Timeout Options.

So how can this be achieved?




Cause

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