E-PIA: Modal Window Resize Icon Missing on Workcenter pages (Doc ID 2264250.1)

Last updated on MAY 10, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

When using a WorkCenter page, the modal windows generated by clicking a transaction ID shows a broken image for the resize image. The image it is trying to pull up "/cs/ps_newwin/cache/PT_RESIZE_IMG_1.gif" doesn't exist - more specific:
"<img id="ptModResize_1" class="PSMODALRESIZE" src="http://<domain>:8200/cs/<sitename>_newwin/cache/PT_RESIZE_IMG_1.gif" alt="Drag to resize" style="float: right; display: block;">"
Although this issue seems to occur with all WorkCenters, the GL WorkCenter from a delivered FSCM 9.2 PUM Image #23 provides an easy example.

Environment:
----------------
Environment Type: Demo
PeopleTools Rel: 8.54.13
App Rel: FSCM 9.2 PI#23
Browser: Firefox 52

Steps
-------
Replication steps in FSCM 9.2 PUM Image #23:
1) Login as VP1
2) Navigate to NavBar>General Ledger> GL WorkCenter
3) Choose "Journals Ready for Post" from My Work
4) Click Journal ID "0000000262" (note that browser's broken image icon is displayed)


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms