CS 9.2 Form Approval Push Notification Always Displays Same Contents for Form Name and Sequence - Get Fatal PeopleCode SQL Error (Doc ID 2264440.1)

Last updated on MAY 10, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Form approval push notification always displays the same contents. When clicking approval status in the form, the following error is displayed:

ERROR
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A fatal PeopleCode SQL error occurred. Please consult your system log for details.

STEPS
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The issue can be reproduced at will with the following steps:

1. A requester fills out a new form by selecting Fill out a new form.
2. Select Waiver request and fill out details. Submit for approval.

BUSINESS IMPACT
-----------------------------
The issue has the following business impact:
Due to this issue, users cannot view approval status link. Also, users might get confused by getting the same push notifications when approval is awaiting.

Cause

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