Form I9- Updating Receipt Documents throws Error:"Either present a List A document OR one each from List B and C" (Doc ID 2264736.1)

Last updated on MAY 11, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to update form I-9, where a document receipt presented in LIST C, the submitter gets the following error message:

ERROR
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"Either present a List A document OR one each from List B and C"

STEPS
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The issue can be reproduced at will with the following steps:
1. Main Menu>Workforce Administration>Personal Information>Form I-9>Complete/Reverify EE Form I-9.Select Emplid where document receipt is presented.
2. Uncheck receipt box in list C,message appears:

"Receipt information exists. (1000,31037) By unchecking the Receipt check box, the receipt information will be cleared so that information about actual document can be entered.".Click ok.

3.Enter Document Number and Click on Submit button.

Cause

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