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E-CA: Defining a PUM Database Failed With Error "Fail to test Access ID/Password: Database connection error." (Doc ID 2265393.1)

Last updated on FEBRUARY 08, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.


When attempting to connect to the a database using Change Assistant on a machine that does not host the PUM image or when attempting to define a target database in Change Assistant for doing an upgrade, the following error occurs:

The issue can be reproduced at will with the following steps:

  1. Launch Change Assistant.
  2. File > Add New Database.
  3. Fill in the required fields for IDs & PS_HOME/PS_APP_HOME etc. locations.
  4. Click "Next".
  5. Error occurs.




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In this Document
 Root Cause 1:
 Root Cause 2:
 Root Cause 3:
 Root Cause 4:
 Root Cause 5:
 Solution for Root Cause 1:
Solution for Root Cause 2:
 Solution for Root Cause 3:
 Solution for Root Cause 4:
 Solution for Root Cause 5:

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