E-PIA: Run And Complete A Branch Script From One Case Related Actions Tab Then Click Add Case Issue (Doc ID 2265776.1)

Last updated on MAY 14, 2019

Applies to:

Symptoms

Problem Description

The tab is not focused to 'Case' tab but instead its focused to 'Related
Actions' tab while visiting from My Favorites

Replication Steps
1. Logon to CRM 9.1
2. Goto Support -> Add Case and add it into favorite
3. Add a Support Case and save
4. Go to Related Actions tab
5. Select Branch Script and hit Go
Select any script
Click Use Branch Script
Select Yes and Click Next
Yes and Click Next
Yes and Click Next
Click Next
Click Update Answer
Click Complete icon
6. Goto Favorites/Recent Places and click Add Case
7. The tab is not focused to 'Case' tab but instead its focused to 'Related
Actions' tab

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.