EAR 9.2:Not Able To Generate Dunning Letter From Collection Work Bench

(Doc ID 2266070.1)

Last updated on MAY 15, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Collections Workbench

ACTUAL BEHAVIOR
---------------
Blank dunning letter is generating from collection workbench.

EXPECTED BEHAVIOR
-----------------------
It should print the content regarding item details.

STEPS
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The issue can be reproduced at will with the following steps:
1: Goto collection workbench select item action as generate dunning letter and press GO.
2: Once job is successful goto report manager and check report pdf files. All are blank.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users get blank dunning letter.

Cause

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