E-PIA: Worklist --> Navigator Not Working (Doc ID 2266132.1)

Last updated on JUNE 26, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

Worklist --> Navigator not working

When clicking on the Navigator link in the Worklist menu, users get kicked out of PIA with the following error message: java.lang.ClassCastException: psft.pt8.pshttp.https.HttpsURLConnection cannot be cast to psft.pt8.portal.PIADirectConnection.

When a user creates a link to Navigator, that works.


ERROR
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java.lang.ClassCastException: psft.pt8.pshttp.https.HttpsURLConnection cannot be cast to psft.pt8.portal.PIADirectConnection.


STEPS
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The issue can be reproduced at will with the following steps:

1. Clicking on the Navigator link in the Worklist menu, we get kicked out of PIA.

BUSINESS IMPACT
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The issue has the following business impact:Cannot access Navigator link in the Worklist menu.

Cause

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