Get Emergency Contact Error When Adding More Than One Phone Type - Invalid row number 1 for class Rowset method GetRow. (2,263) (Doc ID 2266153.1)

Last updated on JULY 06, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to add more than one "Other Phone Number for Emergency Contact", the following error occurs.

ERROR
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Invalid row number 1 for class Rowset method GetRow. (2,263) PHONE_SBR.PHONE.SaveEdit PCPC:1371 Statement:32
A PeopleCode program has called an object method with an invalid value for the row number parameter. The row number should be within the range of existing rows in the rowset.
Use the PeopleCode Debugger or a PeopleCode trace to determine the point of the error and correct the program.


STEPS
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The issue can be reproduced at will with the following steps:

1. Add an initial emergency contact to EMPLID that has never had one added.
2. Complete Tab 1.
3. On the 2nd tab, add just ONE phone type.
4. Save the page.
5. On the 2nd tab, click the plus button to add another phone type.
6. Click on the save button.  The message appears.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot add additional emergency contacts.

Cause

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