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Error (1000,22314) When Using the Back Button to Return to Classic Company Directory (Doc ID 2267251.1)

Last updated on FEBRUARY 07, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

After using any Actions from Classic Company Directory to go to any component, and then using the Back Button to go back to Company Directory, the below error message pops up and returns you to a non functioning Classic Company Directory.

There was a problem preparing the Company Directory. (1000,22314)

Please contact your system administrator.


The issue can be reproduced at will with the following steps:
1. Navigate to Classic Company Directory / Org Chart
2. From the Related Actions Menu select any component, for example: Job and Personal Information > View Personal Information Summary
3. Click the Back Button on the Fluid Header to return to the Company Directory
4. Note the above error message is displayed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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